Optus completed the shut down of its 2G network on 1 August 2017. Telstra also switched off its 2G network at the end of 2016 and Vodafone's 2G network will turn off in September 2017.
Remaining 2G customers will need to either upgrade their SIM or handset to continue to receive service. Contact your service provider to find out what your options are.
While some customers may be happy to upgrade to smartphone, others may prefer to stick with a more straightforward phone just for text and voice. Service providers have a wide range of handsets available and can help affected customers decide what would suit them best.
If you do decide to upgrade to a smartphone - make sure you do your research first to work out what phone and plan will best suit your needs. MobileTips has tips about how to choose the best plan for you before you buy a mobile.
Information for Vodafone 2G customers:
Vodafone has said that its 2G network will shut down on 30 September 2017 and has advised customer that they won't be able to make or receive calls (including emergency calls), texts or use data on the 2G network once the network is switched off.
Vodafone customers have until 20 September to upgrade to a 3G or 4G device.
If you always see an "E", "Edge" or "GPRS" symbol in the top right corner of your phone's screen you are probably using a 2G SIM in a 3G/4G device. If you can't see any symbol, you are probably using a 2G device.
Vodafone advise that upgrading is easy and they have plenty of compatible devices and plans available.
Vodafone is also hosting a series of workshops for Seniors to assist them with the switch to a 3G/4G device with information on:
- Setting up the basics such as font size, wallpaper, and voicemail
- Ensuring you have all the tools you need to keep in touch with friends and family who live overseas
- How to manage your mobile usage
- How to back up your phone
- Security tips and tricks.
You can find out more about the workshops and how to upgrade your device at Vodafone's website here.
What to do with your old 2G mobiles?
Customers can recycle their old mobile phones through the industry's MobileMuster program.
MobileMuster is a free mobile phone recycling program that accepts all brands and types of mobile phones, plus their batteries, chargers and accessories. There are over are over 3,500 drop-off points around Australia for customers to recycle including all of the major phone retailers, alongside a free post back recycling satchel available from any Australia Post. For more information on how to recycle visit mobilemuster.com.au