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Industry focus on driving down complaints continues

AMTA welcomes the TIO's Annual Report for 2017/18 which finds a significant fall in overall complaints in the final quarter of the year with complaints down by 17.8%.

The TIO attributes the declining number of complaints across all landline, mobile and internet services to "recent industry, government and regulator efforts to address the disruption to telecommunications products and services of the past few years".

Complaints about mobile services made up 30.6% of total complaints made to the TIO; while complaints about multiple services made up 29.7% of complaints received. Mobile complaints fell signifcantly in the last quarter of the year with 11, 995 complaints recorded, compared to a peak of 14, 643 in the third quarter, following a previous low of 11, 981 in the first quarter.

AMTA notes that the  Communications Alliance Complaints in Context report (see graph pictured) which compares complaints across market share of service providers, provides an added level of context to the numbers of complaints received. With over 33 million active mobile subscriptions in the Australian market, these complaint numbers combined with a declining trend show that industry efforts to address consumer concerns are paying off.

Lisa Brown, Public Policy Manager
17 Oct 2018




Final NTP results cannot confirm mobile phone cause cancer in humans

The long awaited final results of the decade-spanning US National Toxicology Program on radiofrequency energy exposure has found no consistent effects in male and female mice and rats exposed to mobile phone signals for their whole life (2 years). However, in a sub-section of the study, researchers found that at the highest doses for the longest periods of time, cellphone radiation might cause a rare cancer in male rats. “High exposure to radiofrequency radiation (RFR) in rodents resulted in tumours in tissues surrounding nerves in the hearts of male rats, but not female rats or any mice, according to draft studies from the National Toxicology Program (NTP),” said a press release from the National Institute of Environmental Health Sciences where the program is headquartered.

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Mobile tips for School leavers

Most schoolies will be keeping in touch with parents via their mobiles and so we think it's important that parents stay engaged via SMS or social media with their kids so that they know they can reach out for help if they do get caught in a sticky situation.


Interference to mobile networks - Buyer Beware!

Interference to the mobile network can cause calls to drop out, data speeds to drop and impact on network performance. In the worst case, it can prevent someone else from making a call to Triple Zero in an emergency. The ACMA has now made available a consumer factsheet on interference that explains some of the common causes of interference and what you should do if you are contacted by a mobile network operator about interference to their network.