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Financial Hardship

Sometimes customers may have difficulty paying a mobile bill. This can be because they’ve received an unexpectedly high bill or they are experiencing financial hardship due to a change in circumstance e.g. illness, job loss, relationship breakdown or natural disaster.

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When are kids old enough for a mobile?

No doubt, your kids have told you that everyone else at school already has a phone, and in fact, ACMA research found that 80% of Australian teenagers (aged 14-17) are now using a smartphone. The advice from experts can be confusing when it comes to smartphones and kids as differing opinions are strongly held.

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How Old is my Mobile Phone?

I often get asked what mobile device I am using, maybe with the expectation that I should be using the original Nokia 3310 or some other vintage item. That certainly brings new meaning to extending the life of your mobile and avoiding waste.

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The Future of Mobile Video

Cartesian’s mobile video report, in collaboration with Mobile World Live, provides an in-depth analysis into current and future trends of smartphone video consumption, currently the biggest traffic driver on today’s mobile and Wi-Fi networks.

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Why Mobile Phone Jammers are Prohibited

The supply, possession and operation of mobile phone jammers in Australia is prohibited by the Australian Communications and Media Authority as such devices can cause significant interference to radiocommunications services, including mobile phone networks.

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A Super Connected Mobile World

Mobile World Congress 2017 is the largest international gathering for the mobile industry and provides an exceptional forum for networking, discussion and knowledge transfer. It is also the scene for numerous product and partnership launches.

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2G Networks are Switching Off

Optus will start switching off its 2G mobile network from April 2017 and  Vodafone's 2G network will turn off in September 2017. Telstra already shut down its 2G mobile network at the end of 2016. The Optus 2G network in WA and NT will switch off on 3 April 2017 and in SA, QLD, VIC, NSW, TAS and ACT it will switch off on 1 August 2017. Most 2G customers will need to either upgrade their SIM or handset to continue to receive service. Contact your service provider to find out what your options are. While some customers may be happy to upgrade to smartphone, others may prefer to stick with a more straightforward phone just for text and voice. Service providers have a wide range of handsets available and can help affected customers decide what would suit them best.  If you do decide to upgrade to a smartphone - make sure you do your research first to work out what phone and plan will best suit your needs.

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Why Mobile Phone Jammers are Prohibited

The supply, possession and operation of mobile phone jammers in Australia is prohibited by the Australian Communications and Media Authority as such devices can cause significant interference to radiocommunications services, including mobile phone networks.

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2G Networks are Switching Off

Optus will start switching off its 2G mobile network from April 2017 and  Vodafone's 2G network will turn off in September 2017. Telstra already shut down its 2G mobile network at the end of 2016. The Optus 2G network in WA and NT will switch off on 3 April 2017 and in SA, QLD, VIC, NSW, TAS and ACT it will switch off on 1 August 2017. Most 2G customers will need to either upgrade their SIM or handset to continue to receive service. Contact your service provider to find out what your options are. While some customers may be happy to upgrade to smartphone, others may prefer to stick with a more straightforward phone just for text and voice. Service providers have a wide range of handsets available and can help affected customers decide what would suit them best.  If you do decide to upgrade to a smartphone - make sure you do your research first to work out what phone and plan will best suit your needs.