Mobile industry working with Government on international roaming

3 July 2013

The mobile telecommunications industry is committed to working with Government to ensure greater transparency about costs and options for effective use of mobile devices while travelling overseas, the Australian Mobile Telecommunications Association (AMTA) said today.
 
AMTA Chief Executive Officer, Chris Althaus, welcomed today’s announcement by Deputy Prime Minister and Minister for Broadband, Communications and the Digital Economy, Anthony Albanese, of the registration of a new standard on international mobile roaming (IMR).
 
Mr Althaus said it was in no-one’s interests to have customers experience unexpected high bills when travelling overseas and using IMR services.
 
“We are committed to working with the Government on the implementation of the new IMR standard and our industry stresses the importance of its customers making arrangements for roaming a priority in their preparation before going overseas, just as they would check they have appropriate immigration, health and financial arrangements.
 
“Always talk to your service provider so that you are fully informed of all the relevant charges that may apply and seek advice on the most appropriate plan or data roaming package for your needs. You may also want to adjust your smartphone’s settings to avoid incurring unexpected charges.
 
“Awareness and preparation are the keys when people are travelling, including understanding tips to manage your spend.”

 
ABS figures show that nearly 8 million Australians travelled overseas and statistics from the Telecommunications Industry Ombudsman (TIO) show there were 4,100 complaints about IMR charges in 2011-12. Between April and September 2012 the number disputed roaming charges almost halved compared to the previous quarter.
 
The new standard will provide consumers with key roaming information, including spend management tools with notifications at 50 per cent, 85 per cent and 100 per cent of data usage. 
 
See AMTA’s top tips for avoiding bill shock while roaming: Click here
 
For more information contact Randal Markey 0421 240 550