Mobile industry’s measures cut non-genuine Triple Zero (000) emergency calls by 3 million


Australian mobile telecommunications industry measures to tackle the high level of non-genuine Triple Zero (000) emergency calls have reduced potentially life-threatening non-genuine calls by 25% or 3 million calls annually.


Australian Mobile Telecommunications Association Chief Executive Officer, Chris Althaus, said the introduction of a short-voice announcement at the beginning of every Triple Zero (000) call to try and reduce the number of non-genuine and mis-dialled calls had cut calls by 25% or 3 million calls annually.


There are 12 million annual calls to Triple Zero (000) of which 55% or 6.5 million are non-genuine.


Mr Althaus said: “To improve access for people who need urgent emergency medical care the mobile telecommunications industry has introduced new procedures to tackle the huge number of non-genuine Triple Zero (000) callers, who are risking the lives of genuine callers in urgent need of assistance.”


He said the industry was following up with further measures to warn repeat offenders who abused Triple Zero (000) that they faced being barred from making calls to non-emergency numbers on all Australian networks.


“The industry is taking steps to identify and warn callers who repeatedly abuse the Triple Zero (000) emergency call system. It they ignore the warnings they ultimately face having their mobiles blocked on all networks across Australia to make non-emergency calls.


“At this stage these repeat offenders, whose irresponsible actions threaten the lives of genuine emergency callers, will not be denied access to Triple Zero (000). They can still contact Triple Zero, but will not be able to make any other calls.”


Mr Althaus said the mobile telecommunications industry was committed to protecting the rights of the majority of people requiring emergency assistance and requiring serial non-genuine callers to face their responsibilities.


“If your family was involved in an emergency and needed urgent assistance you would be devastated if vital help was delayed by pranksters congesting the emergency call service with senseless non-genuine emergency calls,” he said.


For more information contact Randal Markey, AMTA, (02) 6239 6555 or 0421 240 550