There has been a 60 per cent drop in complaints about calls to numbers on the Do Not Call Register, indicating a significant improvement in compliance by telemarketers.

‘This very sizeable drop in complaints indicates that the telemarketing industry is getting the message and changing behaviours,’ said Chris Chapman, Chairman of the Australian Communications and Media Authority. ‘Making prohibited calls to people on the register just isn’t worth it – you will get caught and you will get penalised.’

The ACMA has combined ongoing education and information campaigns with enforcement action against those businesses that fail to comply with the Do Not Call Register Act 2006 (the Act). Over the past two years, the ACMA has issued eight formal warnings, accepted eight enforceable undertakings and collected more than $300,000 in penalties from businesses that have called people on the register.

To assist the industry in further improving its Do Not Call compliance, the ACMA today released a new Do Not Call Register Act 2006 Compliance Guide on its www.donotcall.gov.au website.

Download ACMA Press Release here.