Mobile Phone Industry Supports Minister's Call For Review Of Credit Code

The Australian Mobile Telecommunications Association (AMTA) supports the review of the Credit Management Code to consider credit management practices in the telecommunications industry.

The Minister for Communications, Information Technology and the Arts, Senator Helen Coonan, announced today that she is seeking the commitment of the industry to the review of the Australian Communications Industry Forum’s (ACIF’s) Credit Management Code.

The review, which is underway, is expected to be finished later this year.

Mr Chalker said the mobile phone industry supported the review of the ACIF Credit Management Code because a self-regulatory approach ensured a framework for consumer protection that was flexible, responsive and transparent.

“It encourages innovation and competition on the basis of offering consumers the best suite of services and tools to manage their spending,” he said.

Mr Chalker said it was not in the mobile phone industry’s interests to have any customers experiencing financial difficulty with their mobile phones.

“The industry is working with government, consumers and regulators to develop practical and workable solutions to credit management issues,” he said.

“The industry believes that the number of individuals affected by unexpected high bills is relatively small. The industry has introduced measures to minimise credit management difficulties.”

Mr Chalker said measures introduced by the mobile telephone industry to assist people manage their spending include:

Pre-paid mobiles

Capped deals

Online bill checking

Spending alerts

Consumer tips to help people manage their mobile phone spending

Co-operation with the Financial Literacy Task Force

The review of ACIF’s Credit Management Code involves input from industry, consumers and regulators. It follows the successful review of the Consumer Contracts Code.

For more information contact Randal Markey, Manager, Communications, 0421 240 550