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The Australian mobile telecommunications industry has released a new guide to assist consumers gain affordable and responsible access to premium SMS/MMS services.
The Chief Executive Officer of the Australian Mobile Telecommunications Association (AMTA), Chris Althaus, said the tips on accessing premium services were designed to give consumers practical advice on the dos and don’ts of signing up and to manage their useage.
“Our Members carry premium services on their networks for third parties and we acknowledge our responsibility to help minimise any risks associated with such services,” he said.
“We believe the positive aspects far outweigh the negative, however, we are committed to providing practical advice to help prevent misuse and promote the safe, responsible and affordable use of mobile telecommunications.
“Prevention is the key to protecting yourself and our tips stress not to use premium services unless you have found the full costs involved – the cost per message, the frequency of the messages and the total cost to you.”
TOP TIPS
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Don’t use a premium service unless you know the full cost: cost per message, frequency of messages, total cost to you.
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If you’re not sure about anything, ask before you subscribe!
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Don’t let anyone borrow your phone unless you really trust them – if they use premium services on your phone, you’re the one that has to pay. This includes lending your phone to family!
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Text “STOP” to cancel a premium SMS/MMS service.
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Ask questions, read the terms & conditions.
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If you’re asked for your mobile number, ask yourself “what will it be used for?” before providing it.
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Keep a record of all premium services you subscribe to and total expected costs – so you don’t get any surprises when you get your bill.
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Any problems, call the company providing the premium SMS/MMS service or your carrier.
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If you’re not happy with the response, contact the TIO (for premium issues) or ACMA (for spam and scam).
AMTA’s mobile premium SMS/MMS services tips can be viewed here. |
