Vodafone to block lost or stolen mobile phones

Vodafone Australia today announced it had implemented handset or IMEI (International Mobile Equipment Identity) blocking. This means that, from today, Vodafone customers who report their mobile phone handsets lost or stolen can have their handsets blocked on the company’s network.

However, as a safety measure, blocked handsets can still be used for emergency calls to 000 and 112.

Grahame Maher, Managing Director of Vodafone Australia, believes mobile phone theft is a serious issue and in order to beat it, the whole industry needs to work together.

"At Vodafone, we want to look after our customers and that means doing what we can to stamp out mobile phone theft. Handset blocking is an important step in combating the problem," said Mr Maher.

"By sharing the experience of our global partner networks – Vodafone UK implemented blocking in October– we’ve set and met our own deadline to implement handset blocking in Australia.

"At the same time however, we knew that blocking handset codes (IMEIs) would only be really effective when undertaken by all mobile phone carriers as a joint initiative. We’ll be working with other carriers to share information to ensure they are blocked across all networks. We look forward to the day when all providers are using this method," Mr Maher said.

Vodafone has been and will continue to encourage all its customers to take some simple steps to prevent mobile phone left and misuse, as recommended by AMTA:

  • Always ensure your phone has a PIN, so that no other person can use it
  • Treat your phone as you would any valuable item
  • Don’t leave your phone on display in crowded or insecure areas. Keep it with you, not near you.
  • Engrave your initials and licence number on the phone and battery as it makes it harder for a thief to sell.
  • Use your IMEI number. Press *#06# to find out your phone’s unique IMEI number. Note the number down and keep it in a safe place. You should also do this for the serial number of your handset.
  • If your phone is stolen, contact your service provider and the police immediately.

About Vodafone

Vodafone Group Plc has interests in mobile networks in 28 countries over five continents. The company provides quality services to 2.27 million Australian customers, 1.16 million New Zealand customers and 88,000 Fijian customers. Vodafone has more than 107.5 million proportionate customers worldwide.

Note: Vodafone is a trademark spelt with an 'f' and not a 'ph'.

For more information, please visit: www.vodafone.com.au or contact: Rosie Gray-Spencer, Head of PR & Corporate Communications, Vodafone Australia (02) 9425 8788 or 0414 208 788

Vodafone to block lost or stolen mobile phones PDF format