A big fall in the number of complaints about mobile premium services to the Telecommunications Industry Ombudsman showed how the mobile telecommunications industry could work with key stakeholders in overcoming consumer complaints about new services, the Australian Mobile Telecommunications Association (AMTA) said today.

The Telecommunications Industry Ombudsman (TIO) has reported an almost 5% decrease in new complaints during 2009-10, with 167,955 new complaints received. While the moderate decrease was encouraging, the number of new complaints was still too high, Ombudsman Simon Cohen said at the launch of the TIO 2010 Annual Report.

Research released today by the Australian Communications and Media Authority shows levels of overall satisfaction with communication services in Australia are high, but satisfaction about customer service and other specific aspects of service delivery are significantly lower.

Banning mobile phones in cars runs the risk of being counterproductive because some motorists would be tempted to hide their illegal use while behind the wheel, increasing the risk of crashes.

2009-10 saw MobileMuster collect its 5 millionth mobile phone handset and battery for recycling.

With Christmas just around the corner, MobileMuster and Oxfam are asking Australians to donate a duck and help a family in need, just by recycling their old mobile phones and accessories.

Accessing a patient’s record may be as easy as using a mobile phone application as the Government’s investment in e-Health revolutionises health care in Australia.

Consumer Protection is warning young Western Australians, parents and school teachers about the risks associated with sending personal details via text to premium rate SMS service providers.

A significant milestone in the development of a harmonised, national consumer law was achieved today as Commonwealth, State and Territory Consumer Affairs Ministers officially launched the new Australian Consumer Law (ACL), said the Parliamentary Secretary to the Treasurer, the Hon. David Bradbury.