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Australian Mobile Telecommunications Association
Friday, 23 April 2010
AMTA Snapshot Edition 200

Reconnecting the customer: formal inquiry into telecommunications customer service

Chris Althaus 2008 AMTA will work co-operatively and constructively with the Australian Communications and Media Authority (ACMA) on its formal inquiry into customer service and complaints handling, which was announced this week.

AMTA to Government: time for action on spectrum

Communications Day wrote this week that the Australian Mobile Telecommunications Association has called out for timely government action on spectrum delivery to capitalise on surging mobile demand.

AMTA Networking Forum next week in Melbourne – register now!

In Australia, mobile broadband connections for netbooks, laptops, PCs and other devices grew around 81% in the year to December 2009. However, competition is fierce, service differentiation is difficult and operators must continue investing in more capacity to support growth, says one of Australia’s leading analysts.

Biggest study launched into long-term mobile phone use

The biggest study to date into the effects of mobile-phone usage on long-term health was launched on Thursday, aiming to track at least a quarter of a million of people in five European countries for up to 30 years, Reuters reports this week.

ACMA and police warn of fake email about mobile telemarketing

The Australian Communications and Media Authority (ACMA) and the Police Federation of Australia have warned of a fake email circulating that falsely claims that mobile phone users will be charged for receiving calls from telemarketing companies.

Minister announces new enforceable consumer protection standards

The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, announced this week amendments to the Telecommunications Act to give the Minister the power to direct the Australian Communications and Media Authority to develop consumer protection standards.

Mobile buyers beware, say police

AustralianIT reports this week that for bargain hunters scouring flea markets and online auction houses for cheap mobile phones it is still very much a case of buyer beware -- even if the sellers are police.

MobileMuster Going Green at Melbourne Expo 30 April to 2 May

MobileMuster will be part of the Reduce, Reuse, Recycle Showcase at the Melbourne Environmental Protection & Sustainability Exhibition later this month. The Showcase will provide an insight into what recycling programs are available to divert waste items from landfill, how materials are reused and processed to reduce environmental impacts, and what they become.

Do Not Call re-registrations top 40 per cent

More than 40 percent of all Australian mobile and land line phone numbers listed on the Do Not Call Register in May 2007 have been re-registered according to the Australian Communications and Media Authority.

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