Mobile use in hospitals
Mobile phones are part of everyday life and increasingly part of healthcare. Many hospitals now use wireless technology to improve patient care, reduce errors, and support communication. But because hospitals also contain sensitive medical equipment, it’s important to use mobiles responsibly and follow hospital policies.
Why policies exist
In the past, mobile phones were often banned in hospitals because of concerns about interference with devices such as monitors and pacemakers. Today, research shows the risk of interference is very low in normal use, especially as hospitals already rely on wireless networks and mobile connectivity for many clinical tasks.
Rather than blanket bans, Australian health authorities recommend that hospitals set clear, localised policies based on where sensitive medical equipment is used. This allows patients, visitors and staff to benefit from mobile technology, while minimising risk.
For example, NSW Health advises hospitals to identify and clearly mark restricted zones, and recommends maintaining a 1-metre separation between mobile phones and critical medical devices to further reduce any potential risk (NSW Health guideline, 2023).
Safe use tips
If you’re visiting or staying in hospital, you can help by:
Following hospital instructions: only use your phone in areas where it is permitted. Some zones may restrict phone use near sensitive equipment like intensive care monitors.
Keeping a safe distance: avoid placing your phone directly next to medical devices. Even a small distance – around one metre – can significantly reduce risk.
Switching to silent mode: this helps avoid disturbing patients and staff.
Respecting privacy: never take photos or videos of patients, visitors, or staff without their consent. Hospitals may have strict rules on photography to protect privacy and safety.
New technology considerations
Hospitals today use more connected devices than ever, from wearable sensors and wireless infusion pumps to digital monitoring systems. With the rollout of 5G networks and other wireless technologies, the hospital environment is becoming more complex. Hospitals should regularly review their mobile use policies to ensure they remain effective as technology evolves.
For patients and visitors, the message is simple: follow the signs, respect staff directions, and use your phone thoughtfully.
Hospital responsibilities
Hospitals are encouraged to:
Create clear policies and signage showing where phones can and can’t be used.
Train staff so they can explain these rules to patients and visitors.
Regularly review and update mobile use policies as new technologies and devices are introduced.
Provide designated “safe zones” where mobile use is encouraged for staying in touch with family and support networks.
Hospitals must also ensure compliance with Australian electromagnetic compatibility standards under the Radiocommunications Act 1992, which set limits on interference emissions from electronic devices (Australian Communications and Media Authority (ACMA)).
In summary
Mobile phones can be used safely in most parts of hospitals, provided they are used responsibly and in line with local policies. Following signage, keeping devices away from sensitive equipment, and respecting privacy helps ensure mobile technology supports, rather than disrupts patient care.
For more information, see the NSW Health guideline on mobile phone use in hospitals and the ACMA electromagnetic compatibility standards