Don’t use a premium service unless you know the full cost: cost per message, frequency of messages, total cost to you.

If you’re not sure about anything, ask before you subscribe!

Don’t let anyone borrow your phone unless you really trust them – if they use premium services on your phone, you’re the one that has to pay. This includes lending your phone to family!

Text “STOP” to cancel a premium SMS/MMS service.

Ask questions, read the terms & conditions.

If you’re asked for your mobile number, ask yourself “what will it be used for?” before providing it.

Keep a record of all premium services you subscribe to and total expected costs – so you don’t get any surprises when you get your bill.

Any problems, call the company providing the premium SMS/MMS service or your carrier.

If you’re not happy with the response, contact the TIO (for premium issues) or ACMA (for spam and scam).